Thames Natural

We ship furniture with SunBelt Xpress (SBFX), a specialized home-furnishings carrier. They offer Threshold and White-Glove home delivery. Our goal is simple: deliver safely, on time, and with clear communication.

Delivery Options

White-Glove Delivery (Recommended)

• Two-person team delivers to room of choice

• Light assembly (when required)

• All packaging removed and disposed of

• One flight of stairs included

• Appointment is scheduled with you; recipient must be present 

Threshold Delivery (Economy)

• Delivered (in box) to the first dry, secure area (e.g., garage, covered porch, just inside first door)

• No unpacking or assembly; recipient must be present 

How Delivery Works

1. We release your order to SBFX.

2. SBFX moves it to a final-mile partner nearest your address.

3. After the partner receives your items, they contact you within ~48 hours to schedule delivery. Delivery windows depend on route density and distance. 

SBFX’s residential program is designed to be convenient, safe, and coordinated via a single point of contact, with trained partners who follow strict protocols. 

Timing

• Scheduling: You’ll receive a call/text to set an appointment once the local terminal has your items. Special date/time requests are considered but not guaranteed. 

• Transit: Lead times vary by brand, stock status, distance, and routing. We’ll provide the best ETA when your order ships.

Fees & Accessorials (when applicable)

• Additional stair flights, long carries, tight/unsafe access, or special handling can incur charges. (White-Glove includes one flight; more may be billed.) 

• Missed appointments or last-minute reschedules may incur a redelivery fee (carrier policy).

• Remote/rural locations or difficult access may require surcharge or extended windows (route dependent). 

What to Do on Delivery Day

• Inspect before signing. For White-Glove, inspect the furniture and your home (walls/floors). For Threshold, inspect cartons. Note any damage, missing parts, or home damage on the delivery paperwork and with the crew before they leave. This protects your claim. 

• Have doorways, halls, and the room cleared; measure to confirm fit.

• Pets secured; adults (18+) present during the window.

Damage or Issues

If something’s wrong:

• Write the issue on the delivery receipt.

• Take photos of the item, packaging, and any home damage.

• Contact us within 24 hours so we can file with SBFX and resolve quickly (SBFX provides a damage claim process and full-value coverage options). 

Where We Ship

SBFX provides residential service across the U.S. with coverage that extends into parts of Canada via final-mile partners. If you’re outside primary coverage or in a very remote area, we’ll confirm options before release. 

Limits & Exceptions

• We don’t deliver to P.O. boxes.

• Complex installations (hardwiring, wall mounting, custom carpentry) aren’t included in White-Glove.

• If an item doesn’t fit through your space, the carrier may leave it threshold only or return it at additional cost.

• Multi-item orders may arrive together or in separate appointments depending on routing.

Questions or Special Requests?

Need a specific date, building COI, or unique access notes? Let us know in the quote notes. Early notes help the dispatcher plan.