Tailor Made - 5502-105 Sofa
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Description
Tailor Made - 5502-105
SKU: 5502-105
The Tailor Made collection features custom luxury design. Modular design allows flexible room arrangements. Handcrafted by Temple Furniture with premium materials and superior construction.
Shipping
We ship furniture with SunBelt Xpress (SBFX), a specialized home-furnishings carrier. They offer Threshold and White-Glove home delivery. Our goal is simple: deliver safely, on time, and with clear communication.
Delivery Options
White-Glove Delivery (Recommended)
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Two-person team delivers to room of choice
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Light assembly (when required)
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All packaging removed and disposed of
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One flight of stairs included
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Appointment is scheduled with you; recipient must be present
Threshold Delivery (Economy)
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Delivered (in box) to the first dry, secure area (e.g., garage, covered porch, just inside first door)
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No unpacking or assembly; recipient must be present
How Delivery Works
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We release your order to SBFX.
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SBFX moves it to a final-mile partner nearest your address.
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After the partner receives your items, they contact you within ~48 hours to schedule delivery. Delivery windows depend on route density and distance.
SBFX’s residential program is designed to be convenient, safe, and coordinated via a single point of contact, with trained partners who follow strict protocols.
Timing
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Scheduling: You’ll receive a call/text to set an appointment once the local terminal has your items. Special date/time requests are considered but not guaranteed.
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Transit: Lead times vary by brand, stock status, distance, and routing. We’ll provide the best ETA when your order ships.
Fees & Accessorials (when applicable)
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Additional stair flights, long carries, tight/unsafe access, or special handling can incur charges. (White-Glove includes one flight; more may be billed.)
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Missed appointments or last-minute reschedules may incur a redelivery fee (carrier policy).
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Remote/rural locations or difficult access may require surcharge or extended windows (route dependent).
What to Do on Delivery Day
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Inspect before signing. For White-Glove, inspect the furniture and your home (walls/floors). For Threshold, inspect cartons. Note any damage, missing parts, or home damage on the delivery paperwork and with the crew before they leave. This protects your claim.
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Have doorways, halls, and the room cleared; measure to confirm fit.
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Pets secured; adults (18+) present during the window.
Damage or Issues
If something’s wrong:
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Write the issue on the delivery receipt.
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Take photos of the item, packaging, and any home damage.
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Contact us within 24 hours so we can file with SBFX and resolve quickly (SBFX provides a damage claim process and full-value coverage options).
Where We Ship
SBFX provides residential service across the U.S. with coverage that extends into parts of Canada via final-mile partners. If you’re outside primary coverage or in a very remote area, we’ll confirm options before release.
Limits & Exceptions
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We don’t deliver to P.O. boxes.
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Complex installations (hardwiring, wall mounting, custom carpentry) aren’t included in White-Glove.
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If an item doesn’t fit through your space, the carrier may leave it threshold only or return it at additional cost.
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Multi-item orders may arrive together or in separate appointments depending on routing.
Questions or Special Requests?
Need a specific date, building COI, or unique access notes? Let us know in the quote notes. Early notes help the dispatcher plan.